Terms of service

These terms of service ("Terms") apply to ALBA Rewards, the loyalty programme service provided by ALBA Rewards ("we", "us" or "our") at app.albarewards.com. By creating an account or using the service, you agree to these Terms. If you don't agree with them, please don't use the service.

Your account

You must be at least 18 and allowed to act for the business you sign up. Keep your account details accurate and your password safe. You are responsible for everything done through your account, including by people you invite to it. Tell us straight away at [email protected] if you think someone has used it without permission.

Using the service

You may use the service to run a loyalty programme for your business. You must not use it for anything unlawful, to send messages your customers haven't agreed to receive, to access other businesses' information, or in any way that harms or disrupts the service or the people using it.

Your customers' information

You decide what information to collect from your customers when they join your loyalty programme and how to use it, so you are responsible for it. You must have a lawful basis for collecting it and tell your customers how you use it. We only process it on your behalf to provide the service, as described in our privacy policy.

Your content

You keep ownership of the logos, images, text and other content you add to the service. You give us permission to host, copy and display it as needed to provide the service, including on your customers' wallet passes. You confirm you have the right to use everything you upload.

Fees

Any fees for the service are those agreed between you and us. We will give you reasonable notice before changing them. If fees aren't paid when due, we may suspend your account until they are.

Other services

The service works with services run by others, such as Apple Wallet, Google Wallet and any integrations you connect. Those services have their own terms, and we aren't responsible for them.

Availability and changes

We work hard to keep the service available and secure, but we can't promise it will always be uninterrupted or free of errors. We may change, add or remove features over time.

Ending your account

You can stop using the service and delete your account at any time. Export your customers first if you want to keep them. We may suspend or close your account if you break these Terms or use the service in a way that could harm us, your customers or anyone else.

Liability

The service is provided "as is". As far as the law allows, we aren't liable for any indirect or consequential loss, or for any loss of profits, revenue, data or goodwill. Nothing in these Terms limits any liability that can't be limited by law.

Changes to these Terms

We may update these Terms from time to time. If a change is significant, we will let you know before it takes effect. If you keep using the service after that, you accept the updated Terms.

Governing law

These Terms are governed by the laws of the country where ALBA Rewards is established, and its courts have jurisdiction over any dispute about them. This doesn't take away any rights you have under the laws of the country where you live.

Contact us

If you have any questions about these Terms, contact us at [email protected].